We will provide a prepaid shipping label if the defective item must be shipped back to us. And in this process we will not charge any return handling fee. During this period you can either return your item(s) for a full refund, get a replacement, or make an exchange. If you are approved, then your refund will be processed, and a credit will automaticlly be applied to your credit card or original method of payment in 10 business days (t he specific time varies from bank to bank).Ĭustomer Service Email for refund/return/exchange:, or contact us from our page: contact us WARRANTYĪll items come with a 2-month (60 days) warranty. Boxes and military addresses via EUB, which usually takes 20 working days on the way. Or we will deduct the price of the gift from your refund.Įxpress Shipping cannot deliver to P.O. And if you want to get a full refund, the gift should be returned together. Please also note that R&S gift cards are non-refundable. If you return a broken or defective item, only a partial refund can be made. Note: To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. You'd better not use the tracking unavailable service.Īs soon as we get a confirmation from our warehouse, we will get in touch with you via email to confirm we have received your return and finalize the process. During this period our warehouse staff will verify and account for everything you have sent us. Once your package has arrived at our facility it will take a few days (in rare cases it can take up to 14 days) for us to process your request. If it is the customer's personal reasons to exchange the goods, you will be responsible for the exchange shipping fee (the return shipping fee and the resending shipping fee). We cannot proceed with your request unless the given RMA number is present and clear on your package and you have provided us with a tracking number via email at. If you need to return an item, we will issue you a return address and RMA (Return Merchandise Authorization) number for you to clearly write on the label or the outside of the box. If you still want to send the broken/defective/Incorrect product to us, we will bear the logistics costs. Please let us know if you cannot send a picture and we’ll be happy to help. After confirming the damage of the product, we can provide reissue or refund service and there is no need for customers to return damaged products. Return/exchange/refund broken or defective/incorrect item(s): You must attach a picture that clearly shows the broken/defective/incorrect items and describe the issue(s) with your item. Items returned after seven days will not be eligible for an exchange or refund. Please email us at and we will guide you through the process of refund/return/exchange.Īfter we have provided you with the return address, please return your items within seven (7) working days. This little guy had a rough start in life- he had a very severe cleft palate which we fixed with an expensive surgery.If you are not 100% happy with your jewelry, you are welcome to contact us within 60 days of delivery to request a return/refund or exchange. > This design goes to support I Dare You (aka Groot), named after a Shinedown song. This one is for all animal lovers (check out our other versions for big and little dogs or cat lovers) and you can customize it with a heart- or without!ĭesign is available on Men's/ Unisex (XS-#XL) tshirt (hoodies- coming soon) or Women's tshirts (XS-2XL). We all know RESCUE ROCKS, so why not shout it out with your personalized version of this cool vintage inspired design?
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